Refund policy

4.1. Regular Priced Items (21-Day Exchange Policy)

  1. You may exchange regular-priced items within 21 calendar days from the date of purchase or receipt of delivery.

  2. No Cash Refunds: We strictly do not offer cash refunds, electronic funds transfers (EFT refunds), store credit notes, or gift cards for returned regular-priced items.

  3. Exchange Terms: Returned items may only be exchanged for another item of the same monetary value or higher (with the Customer paying the price difference).

  4. Item Condition: Items returned for exchange must be unworn, unwashed, undamaged, and complete with all original tags, labels, and packaging intact.

4.2. Sale Items

  1. All items purchased on sale, at a discount, or during promotional campaigns are final sales.

  2. We strictly do not offer cash refunds, credit notes, or exchanges on any sale items.

4.3. Order Cancellations & Statutory Cooling-Off Period

  1. In terms of Section 44 of the ECTA, you are entitled to cancel an online transaction for regular-priced goods without reason or penalty within 7 days of receipt of the goods.

  2. Where a transaction is cancelled under Section 44 of ECTA, the customer must return the unused goods at their own expense in original condition and packaging. A refund will be processed minus direct courier/restocking costs incurred.

4.4. Defective or Damaged Goods

  1. In accordance with Sections 55 and 56 of the Consumer Protection Act (CPA), if a product arrives damaged or presents a material manufacturing defect within 6 months of purchase, you are entitled to have the item repaired, replaced, or refunded.

  2. Inspection will be conducted prior to approving claims under defective goods. Normal wear and tear, alteration, improper care, or failure to follow garment wash care instructions do not qualify as manufacturing defects.

4.5. Return Process & Logistics

  1. To initiate an exchange or defect claim, contact customer support at [Insert Customer Support Email Address] with your order number and proof of purchase.

  2. Courier costs associated with returning non-defective items for a size/style exchange are the sole responsibility of the Customer.