Terms of service

Brand: THRRR...PHAAA!

Entity: Soul Truth Music CC

Registration Number: 2009/141167/23

Physical Address: 7E Vanessa Street, Buccleuch, Sandton, Gauteng, South Africa 2090

Customer Support Email: info@thrrrphaaa.com

Contact Telephone: 076-056-2925

Website: www.thrrrphaaa.shop

1. INTRODUCTION AND GOVERNING LAW

1.1. These Terms and Conditions ("Terms") govern the ordering, sale, purchase, delivery, and exchange of all goods offered by THRRR...PHAAA! via this online store.

1.2. By accessing, browsing, or completing a purchase on this website, you ("the Customer") acknowledge that you have read, understood, and agreed to be bound by these Terms.

1.3. These Terms are framed, interpreted, and governed in accordance with the laws of the Republic of South Africa, including but not limited to the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and the Protection of Personal Information Act 4 of 2013 ("POPIA").

2. PAYMENTS AND PAYFAST PROCESSING

2.1. Payment processing services for THRRR...PHAAA! are provided by Payfast (Pty) Ltd, an authorised payment gateway in South Africa.

2.2. All payments are processed in South African Rand (ZAR) and are inclusive of Value Added Tax (VAT), where applicable.

2.3. Goods will only be dispatched upon successful clearance and confirmation of full payment through Payfast.

3. DELIVERY AND SHIPPING POLICY

3.1. Territorial Scope: THRRR...PHAAA! provides courier delivery services strictly nationwide within the borders of the Republic of South Africa. No international deliveries are offered at this time.

3.2. Fulfilment & Timelines: Standard courier delivery within South Africa typically takes between 3 and 7 business days from the date payment clears, depending on the destination (main centres vs. regional/outlying areas).

3.3. Courier Fees: Shipping rates are calculated at checkout and added to the purchase price prior to final payment authorisation.

3.4. Risk and Title: Risk in and to the products transfers to the Customer upon handover of the goods to the designated courier service at our dispatch location.

4. RETURNS, EXCHANGES, AND CANCELLATIONS POLICY

4.1. Regular Priced Items (21-Day Exchange Policy)

  1. You may exchange regular-priced items within 21 calendar days from the date of purchase or receipt of delivery.

  2. No Cash Refunds: We strictly do not offer cash refunds, electronic funds transfers (EFT refunds), store credit notes, or gift cards for returned regular-priced items.

  3. Exchange Terms: Returned items may only be exchanged for another item of the same monetary value or higher (with the Customer paying the price difference).

  4. Item Condition: Items returned for exchange must be unworn, unwashed, undamaged, and complete with all original tags, labels, and packaging intact.

4.2. Sale Items

  1. All items purchased on sale, at a discount, or during promotional campaigns are final sales.

  2. We strictly do not offer cash refunds, credit notes, or exchanges on any sale items.

4.3. Order Cancellations & Statutory Cooling-Off Period

  1. In terms of Section 44 of the ECTA, you are entitled to cancel an online transaction for regular-priced goods without reason or penalty within 7 days of receipt of the goods.

  2. Where a transaction is cancelled under Section 44 of ECTA, the customer must return the unused goods at their own expense in original condition and packaging. A refund will be processed minus direct courier/restocking costs incurred.

4.4. Defective or Damaged Goods

  1. In accordance with Sections 55 and 56 of the Consumer Protection Act (CPA), if a product arrives damaged or presents a material manufacturing defect within 6 months of purchase, you are entitled to have the item repaired, replaced, or refunded.

  2. Inspection will be conducted prior to approving claims under defective goods. Normal wear and tear, alteration, improper care, or failure to follow garment wash care instructions do not qualify as manufacturing defects.

4.5. Return Process & Logistics

  1. To initiate an exchange or defect claim, contact customer support at [Insert Customer Support Email Address] with your order number and proof of purchase.

  2. Courier costs associated with returning non-defective items for a size/style exchange are the sole responsibility of the Customer.

5. PRIVACY POLICY & PROTECTION OF PERSONAL INFORMATION (POPIA)

5.1. THRRR...PHAAA! respects your privacy and is committed to processing your personal information lawfully in accordance with POPIA.

5.2. Personal information collected during checkout (including name, delivery address, email, and phone number) is used exclusively for order processing, fulfilment, customer service, and transaction verification through Payfast.

5.3. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Payment credentials (credit card details) are handled directly by Payfast on secure encrypted servers and are never stored on our systems.


6. INTELLECTUAL PROPERTY

6.1. All content displayed on this website, including designs, text, logos, graphics, images, and brand assets, remains the exclusive property of THRRR...PHAAA! and are protected under South African intellectual property law.